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DNC Act -The Future of TCPA and TSR in the Age of Digital Communication

The proposed changes to the Telephone Consumer Protection Act (TCPA) and the Telemarketing Sales Rule (TSR), particularly focus on the definition and regulation of "robocalls." Clarity (or lack thereof) in the new definitions, how the changes could impact both consumers and businesses, the implications for consent and human intervention in communication, and the potential effects on employment in contact centers.

New Illegal Compliance Practice Uncovered – Is Your Vendor Legal?

A proposed settlement between XCAST Labs, Inc and the Federal Trade Commission brings a focus to the rules around Subscription Account Numbers (a “SAN”) and proper usage of the Do Not Call Registry by marketers. If your vendor is placing calls or scrubbing lists without following these SAN rules YOU are liable, and it will cost you with the FTC. Are you unknowingly accessing the registry illegally through your scrub provider?

New Illegal Compliance Practice Uncovered – Is Your Vendor Legal?

A proposed settlement between XCAST Labs, Inc and the Federal Trade Commission brings a focus to the rules around Subscription Account Numbers (a “SAN”) and proper usage of the Do Not Call Registry by marketers. If your vendor is placing calls or scrubbing lists without following these SAN rules YOU are liable, and it will cost you with the FTC. Are you unknowingly accessing the registry illegally through your scrub provider? Read on to learn more… 

Navigating Text Messaging Laws in California: A Comprehensive Guide

In the ever-evolving landscape of communication and marketing, text messaging has emerged as a powerful tool for businesses to engage with consumers. However, the regulatory environment surrounding text messaging varies, with each state having its own set of laws and regulations.