DNC Act -The Future of TCPA and TSR in the Age of Digital Communication
The proposed changes to the Telephone Consumer Protection Act (TCPA) and the Telemarketing Sales Rule (TSR), particularly focus on the definition and regulation of "robocalls." Clarity (or lack thereof) in the new definitions, how the changes could impact both consumers and businesses, the implications for consent and human intervention in communication, and the potential effects on employment in contact centers.