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Simplify TCPA and DNC compliance technology with a single platform

Reduce risk of TCPA and DNC violations and lawsuits

Protect your business environment against devastating fines and damage to your brand with our trusted suite of cloud-based compliance solutions including real time reassigned phone number and TCPA litigator scrubbing.

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Years in Business

Approximate Scrubs

Violations, Fines & Lawsuits

Simplify call center compliance in one, easy-to-use platform

PRODUCTS

Protect against TCPA threats

Comprehensive compliance solutions to protect against TCPA and DNC threats and increase revenue. Scrub outbound lists for disconnected numbers, reassigned wireless numbers, FTC regulators, and known serial litigators.

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PRODUCTS

Maximize call deliverability

Monitor caller ID reputation with a real-time monitoring and alerts dashboard. Get actionable intelligence to address unwanted call labeling and blocking. Monitor the trust reputation or “spam likely” reputation of your outposted caller ID and get notifications when it could directly impact your call deliverability.

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PRODUCTS

Append and verify data

Fill in the blank spaces in your calling lists with
appended emails, addresses, phone numbers, and
much more. Verify you’re calling the right party and gain visibility into consumer insights and buying behavior.

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SECURITY & COMPLIANCE

Enterprise security and compliance

We ensure enterprise-scale security through robust measures. Our advanced encryption protocols protect data during transmission and storage. Our multi-layered security frameworks, including firewalls, intrusion detection systems, and regular audits, detect and mitigate potential threats.
 

 

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SOLUTIONS

Compliance Solutions

DNC Compliance

DNC Compliance

Process Federal, State and Internal do not call in a single scrub and take advantage of all exclusions.

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TCPA Compliance

TCPA Compliance

Remove serial litigators and professional plaintiffs from your data and minimize other TCPA threats.

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Text Message Compliance

Text Message Compliance

Avoid litigators, reassigned wireless numbers and other TCPA pitfalls so you can text with confidence.

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Call Center Compliance

Call Center Compliance

Suppress applicable DNC lists, litigators and other TCPA requirements so you can call with confidence.

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Collections Compliance

Collections Compliance

Avoid litigators and improve data quality and accuracy for better ROI from your debt collection efforts.

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Data Enhancement

Data Enhancement

Centralize data needs with a single vendor. Minimize compliance risk and maximize contact rates.

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AFFILATIONS

Proud members of these trade associations

IMC (2)  REACHECACACAARDA

Why DNC

Why DNC is the best compliance solution

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Experience that matters

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Built from real cases

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Robust API integration

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Guaranteed protection

Experience that matters

Experience that matters

With over 20 years of call center compliance business under our belts, we have performed over 70 billion phone number scrubs.

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Built from real cases

Built from real cases

Every phone number is matched against a real case file so you can minimize risk while maximizing the phone numbers you keep.

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Robust API Integration

Robust API integration

We integrate with popular dialing platforms and offer guaranteed 99.9% uptime and redundant backups in multiple locations.

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Guaranteed protection

Guaranteed protection

We’re proud that none of our clients have ever incurred a violation, lawsuit, or fine because of inaccurate data.

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TESTIMONIALS

Customer success is what drives us

“The customer service has been beyond amazing. From our first conversation with Tovuti, they have been dedicated to helping us create exactly what we had envisioned. I am grateful for their product and its functionality, but the people are what set it above the rest.”

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Christine S

Deputy Director

“The customer service has been beyond amazing. From our first conversation with Tovuti, they have been dedicated to helping us create exactly what we had envisioned. I am grateful for their product and its functionality, but the people are what set it above the rest.”

female-customer-support-operator-with-headset-smiling-with-collegues-background (1)

Christine S

Deputy Director

“The customer service has been beyond amazing. From our first conversation with Tovuti, they have been dedicated to helping us create exactly what we had envisioned. I am grateful for their product and its functionality, but the people are what set it above the rest.”

female-customer-support-operator-with-headset-smiling-with-collegues-background (1)

Christine S

Deputy Director

Discover why DNC is the best compliance software

Schedule some time with one of our compliance experts today

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DNC FAQs

What is DNC scrubbing, and why is it important for telemarketing calls?
DNC scrubbing is the process of removing phone numbers listed on the national Do Not Call registry from your calling list. This ensures compliance with legal requirements and prevents unwanted calls, protecting your business from fines. By adhering to these compliance regulations, businesses maintain customer trust and avoid violations during outbound calls.
How can Contact Center Compliance help meet regulatory compliance for call centers?
Contact Center Compliance offers a comprehensive suite of tools to help call centers meet regulatory standards, including DNCScrub® and Litigator Scrub®. These solutions help with TCPA wireless data compliance, ensuring that telemarketing practices meet both ethical standards and the regulatory requirements established by industry authorities.
What are the risks of non-compliance with telemarketing regulations?
Failure to comply with telemarketing regulations, including the TCPA, can lead to significant fines, lawsuits, and reputational damage. Non-compliant call center operations face penalties for failing to meet regulatory compliance requirements, especially in managing customer interactions and following proper guidelines for customer service.
What compliance policies should outbound contact centers implement?
Outbound contact centers should implement clear compliance guidelines, such as continuous training for center agents, strict adherence to customer privacy and regulatory standards, and robust list management, including scrubbing phone numbers. Regular review of compliance regulations ensures center managers stay updated with external requirements and industry standards.
How does Contact Center Compliance address center compliance issues related to human error?
Contact Center Compliance offers compliant call center software that minimizes human error by automating list scrubbing and call monitoring. Additionally, continuous agent training on compliance standards, such as handling credit card transactions or adhering to security standards, helps reduce the likelihood of center violations.
What are the best practices for ensuring customer satisfaction and compliance in customer interactions?
To ensure customer satisfaction, contact centers must follow proper guidelines for customer interactions, such as mandatory disclosures during calls, respect for consumer rights, and compliance with regulations. Following center compliance rules and providing continuous improvement through training purposes ensures a positive customer experience.
What security standards should contact centers follow to handle sensitive customer data?
Contact centers must adhere to center security policies and maintain compliance with industry-standard security measures, especially when handling sensitive customer information such as credit card payment details or magnetic stripe data. Following compliance regulations for financial transactions helps prevent data breaches and ensures consumer protection.
How can Contact Center Compliance solutions improve the operations of outbound contact centers?
Contact Center Compliance solutions streamline outbound contact center activities by simplifying compliance with telemarketing regulations. Our tools help manage compliance in customer interactions, protect against abusive and deceptive practices, and ensure continuous adherence to relevant regulations.