When operating in the space of telecommunications, a thorough understanding of the Federal Communications Commission’s (FCC) Telephone Consumer Protection Act (TCPA) is necessary for running compliant programs. It also helps you self-regulate and take proactive measures to avoid violating regulatory guidelines.
Obtaining this knowledge can be accomplished in many ways. Some businesses may have designated roles responsible for following regulations and ensuring that the company operates in a compliant manner. These roles often include monitoring changes to regulations and new laws.
Others may not have these roles and instead rely on external resources. However, both approaches benefit from using supplemental TCPA compliance tools.
Start with the Basics
Align your understanding with TCPA regulations by identifying the guidance you need to conduct your activity.
Ask:
What is the purpose of your outreach?
Commercial telemarketing?
Non-profit fundraising?
Political messaging?
Customer service?
Each type of call comes with specific restrictions—or exemptions—under the law.
Understand Your Relationship with the Recipient
You’ll need to determine the type of consent required based on your outreach. This includes:
- Prior express consent
- Prior express written consent
These are different and apply to the types of calls that you intend to make as well as the content.
You should also determine whether your relationship qualifies for an Established Business Relationship (EBR) exemption:
Transactional EBR: The consumer has made a financial transaction with you within the past 18 months.
Inquiry EBR: The consumer has made an inquiry or application about your products or services within the past 3 months.
Use Tools That Keep You Informed
Our Compliance Guide is a walk-through resource designed to help you identify what you need to know in a variety of scenarios.
It’s a TCPA compliance tool equipped with:
- TCPA Definitions
- Regulations by topic
- Statute Citations
- State-specific laws and guidelines
The Compliance Guide is always up-to-date, ensuring you're informed of the latest dialing laws and regulatory changes. It’s also accessible anytime on both desktop and mobile devices for convenience.