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Do Not Call Compliance

Avoid Do Not Call violation fines & lawsuits

The FTC provides telemarketers the means they need to avoid calling numbers on the Do Not Call (DNC) list. However, the technical details of implementing these compliance practices—including managing federal, state, and internal DNC lists and tracking Established Business Relationship (EBR) exemptions—can be challenging for businesses to handle on their own. Contact Center Compliance can help you manage these procedures and protect your business from costly Do Not Call list violation penalties, fines, and lawsuits.

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Proven Do Not Call compliance software

To avoid the many hazards the Do Not Call law has spawned for telemarketing businesses, you need to understand and comply with all federal, state, and internal DNC regulations. If you’re having trouble maintaining these massive DNC databases and tracking your Established Business Relationship (EBR) exemptions, you could be well-served by an alternative solution.

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DNCScrub®

At Contact Center Compliance, we utilize an advanced scrubbing tool called DNCScrub® that checks your calling lists against the DNC list. It also helps you manage your EBRs and keep track of expiration dates, allowing you to leverage these valuable exemptions without incurring risk of violating the law. For an additional fee, it can also make use of Litigator Scrub®, an award-winning, cloud-based defense against serial TCPA litigators and professional plaintiffs.

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Unmatched integration

We also provide real-time updates and enterprise-level integrations with platforms you’re already using like Salesforce, Five9, Genesys, ActiveProspect, VICIDial and Mitel. Whether you’re using an internal scrub solution or another provider, Contact Center Compliance can do all of the heavy IT lifting necessary to make sure you’re fully adhering with Do Not Call rules and regulations.

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Why DNC

What sets us apart?

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Experience that matters

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Built from real cases

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Robust API integration

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Guaranteed protection

Experience that matters

Experience that matters

With over 20 years of call center compliance business under our belts, we have performed over 70 billion phone number scrubs.

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Built from real cases

Built from real cases

Every phone number is matched against a real case file so you can minimize risk while maximizing the phone numbers you keep.

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Robust API Integration

Robust API integration

We integrate with popular dialing platforms and offer guaranteed 99.9% uptime and redundant backups in multiple locations.

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Guaranteed Protection

Guaranteed protection

We’re proud that none of our clients have ever incurred a violation, lawsuit, or fine because of inaccurate data.

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Discover the best DNC compliance software.

Schedule some time with one of our compliance experts today

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Do Not Call Compliance FAQs

What is a SAN number (Subscription Account Number)?
A subscription is required to obtain a copy of the National Do Not Call registry. That subscription comes with an account number, commonly known as a SAN number, which is your key to accessing the list.
What is EBR (Established Business Relationship)?
While not officially defined, an established business relationship is considered to be a two-way communication between business and phone owner for the purposes of inquiry, application, purchase, or transaction for specific products or services. The established business relationship allows the caller a period of 90 days from the inquiry to continue communications specifically related to the inquiry.
What types of calls are restricted by the National Do Not Call (DNC) Registry?
The DNC Registry restricts telemarketing calls, sales pitches, and unsolicited calls to consumers. This includes calls from telemarketing companies, individual telemarketers, and political organizations, as well as charitable solicitation calls. Certain exempt organizations, such as nonprofit organizations, are permitted to make informational messages or charitable solicitations under specific conditions.
How can businesses avoid unwanted telemarketing calls to consumers on the DNC list?
Businesses can utilize compliance services like DNCScrub® to manage federal, state, and internal DNC lists. This helps ensure that outbound telemarketing calls do not reach individuals on the DNC Registry, avoiding penalties for illegal robocalls and unsolicited telephone calls. Regular scrubbing and adherence to safe harbor requirements are crucial to avoiding violations.
What is required to qualify for the safe harbor provision of the Do Not Call list?
The National Do Not Call list safe harbor, provided under the Telemarketing Sales Rule, allows companies a 31-day calling window between suppressions against the Do Not Call list. In order to claim this safe harbor companies must demonstrate they have written policies and procedures for complying with the DNC rules, they must implement a DNC employee training program, they must maintain an in-house do not call suppression list, and they must maintain records showing proof they accessed the Do Not Call registry at least every 31 days.
What is the process for scrubbing lists against the DNC Registry?
Businesses must scrub their customer lists and lists of telephone numbers against the DNC Registry before making outbound calls. This process involves verifying personal phone and business phone numbers to avoid calls to individuals who have registered to block unwanted sales calls. Compliance services like Contact Center Compliance provide automated list scrubbing to simplify the registration process.
What exemptions are there under DNC?
Some calls may be exempt under the DNC. Those exemptions include calls under an established business relationship, calls from non-profit or political organizations, and calls where the subscriber has consented to receive calls.
Are political solicitations and calls from charitable organizations exempt from DNC regulations?
Yes, calls by telemarketers representing political parties, political organizations, and charitable organizations are generally exempt from DNC regulations. However, these organizations must still comply with certain consumer protection laws, including restrictions on abusive practices and honoring opt-out requests.
What legal actions can consumers take against telemarketing companies for DNC violations?
American consumers can file consumer complaints with the Federal Trade Commission (FTC) or take legal action through the Consumer Protection Division if they receive unwanted telemarketing calls or experience unfair business practices. In some cases, individuals may sue for damages, with fines reaching thousands of dollars per violation.
How does DNCScrub® help businesses avoid fines for illegal telemarketing calls?
DNCScrub® ensures businesses comply with the DNC rules by scrubbing lists of phone numbers against the federal DNC list, state lists, and internal do-not-call lists. It also manages EBR exemptions and tracks expiration dates, helping businesses avoid costly legal action, fines, and penalties for calls to consumers on the DNC list.
What's the penalty for violating federal Do Not Call rules?
The penalty for violating federal Do Not Call rules is $43,280 per call.
How can businesses verify proof of consent for telemarketing calls?
Businesses must obtain express consent before making telemarketing calls, especially for prerecorded messages or calls to mobile phones. Maintaining proof of consent, such as a confirmation email or documented consent from a customer, is crucial for protecting against potential lawsuits and ensuring compliance with telemarketing laws.