Are EBR calls exempt from DNC regulations?

Yes, there are exemptions for Established Business Relationships (EBR)—sometimes called Existing Business Relationships. If you can demonstrate that you have an established business relationship with a consumer, and they have not asked to be on your internal Do Not Call (DNC) list, you can make live calls to that consumer even if they are on the National Do Not Call Registry. This exemption does not allow organizations to make automated calls or texts or to use pre-recorded messages. This exemption is limited to 18 months from the initial purchase, rental, lease or financial transaction between you and the consumer, or 90 days from the consumer’s product or service inquiry. This exemption only applies to the organization that established the relationship and does not normally extend to subsidiaries or corporate parents. Individual state telemarketing laws may have additional EBR exemptions.