At Contact Center Compliance, we have seen increasing questions about legal risks related to the usage of SMS short codes for texting, especially related to the TCPA in their usage.  In short, we believe that there is minimal risk under the TCPA and TSR, but with over 300 class action lawsuits filed under the Florida Telephone Solicitation Act, a short code strategy should be evaluated with caution.  In this article, we detail potential risks under Federal and Florida state law.  We will also explore certain financial burdens from owning these numbers and alternatives that could reduce costs while minimizing risk. 

ME LD 2234, HP 1433 is set to become the first bill to require marketers to scrub calling numbers against the reassigned number database (RND) before calling.  This bill has passed the state’s House and Senate, and it was signed into law by the governor with limited delay.  If you are calling into the state of Maine, this law WILL apply to your business. This law offers a unique benefit: it protects both businesses and consumers. Businesses can avoid costly wrong-number lawsuits by verifying phone numbers through the RND. Consumers, on the other hand, are shielded from receiving calls intended for the previous owner of their phone number.

The FTC recently updated the record-keeping requirements for companies accessing the Do Not Call Registry (DNC). While the changes seem simple (tracking date of access, SAN number, etc.), they may signal upcoming enforcement actions by the FTC. The article breaks down the new requirements and offers advice on how to comply easily.

In the telecommunications industry, the significance of caller ID cannot be overstated. It not only aids in identifying the caller before answering but also plays a crucial role in ensuring compliance with regulations like the TCPA (Telephone Consumer Protection Act).

The ubiquity of text messaging in modern communication has led to an increasing intersection between personal privacy and legal inquiries. In various legal proceedings, text messages can be crucial pieces of evidence.

In the dynamic world of telecommunications, the question of whether you can reactivate your old mobile number is one that often arises. Changing phone numbers is a common occurrence for various reasons