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Privacy Policy

This Privacy Policy describes what information Contact Center Compliance ("CCC") collects from Visitors to and Users of DNC.com ("Website"), and how we use, share and protect that information.

This Website, and the Services available through this Website were developed and intended for business use by reputable companies and individuals. We are committed to safeguarding the online privacy of Visitors to and Users of our Website.

Users of this Website are referred to herein as Registered Users and/or Client Users. Registered Users are those who have completed and transmitted to us a registration form in order to access certain non-fee based content for which completion of a registration form is required. Client Users are those who have paid for certain fee based subscription Services ("Fee Based Services") which are accessible through a portal within this Website ("Servicing Portal") once the Client User enters login information to access such services through the Servicing Portal (log in to the Servicing Portal transfers the Client User to DNCScrub.com which is integrated with, and purposes of this privacy policy considered a part of this Website). This Website also contains certain business useful content which may be accessed by Visitors to the Website at no charge who do not have to be Users. We do not receive or collect any personal identifiable information from Visitors to this Website who are not Registered Users nor Client Users of this Website.

All individuals who register with or use this Website should be 18 years of age or older. This Website is not intended for children.

INFORMATION WE COLLECT

We collect information from Visitors and Users when they, among other things, visit our Website, complete and transmit a registration form, create an account, log-in, participate in any interactive features of any of our Services, make a purchase, request customer support or otherwise communicate with us. Here is a link to our Text-Message Terms and Conditions and our Call/Text Consent Language. The information that this Website collects about Visitors to and Users of this Website falls into two general categories:

Information You Provide to Us

In order to be eligible to use some of our Services offered at our Website for which payment of a fee is not required, such as to register for a webinar, view a demo, obtain a free consultation, receive more information about CCC or access to white papers, you will be requested to complete and submit to us a registration form. The registration form will require you to enter and provide us with your first and last name, the name of your company, contact email address and phone number. You may also be provided within the form with the opportunity to provide any comments. Other pertinent information may also be requested, including information about your company. Orders for Fee Based Services, to include our list scrubbing and/or appending services, are initiated primarily through calls to our toll free number, publicized throughout our Website, in which orders for Fee Based Services are accepted and processed. You may also have us call you for that purpose by filing out and transmitting to us a registration form which we will use to contact you.  If you use our Smart Signup Wizard at our Website to help determine the right Service plan for your business needs, you may also be providing us with further information in response to certain questions about your organization. The Signup Wizard may also be used to enter your information to sign up for our Compliance Guide and/or Training Master Service (each being a Fee Based Service), upon receipt of which you will be contacted in order to complete your order for the Service.

Our Website presently does not ask for and collect from Users payment information in regard to Fee Based Services, nor provide a means for online payment for any Fee Based Service ordered. At such time if any as this may change, this Privacy Policy will be amended accordingly in respect of such change.

For Fee Based Services, we must have contact and billing information on file for Client Users to access and use the Services. Once ordered from us (though a prior Service order, primarily by phone) such Services are accessible by Client Users though the Servicing Portal accessible only to clients. Each Client User will receive from us an account code assigned to their account, as well as a temporary user name and password to use to login securely to the Servicing Portal, and thereafter the ability to create a user name and password of their choice. Client User log in will provide access to all Servicing Portal functionality including scrubbing and downloading all lists for which the Service plan selected by the client provides registered access.

Client Users are able to view, once logged into their account via the Servicing Portal, the account information previously provided by them to us in connection with their Service order, including billing contact information and billing account information, and to modify or correct any information previously provided. Billing contact information includes name, title, organization physical address city, state, zip/postal code, email address and fax number. Billing account information will depend on the payment option elected at the time of placement of the Service order. Any billing account information shown will show only the last four digits of the applicable account provided. Any modification or change to that information should be made by contacting our customer service department.

Client Users will be able though the Servicing Portal to upload and receive from us scrubbed and/or appended data files in accordance with the specific details of their Service plan. While we require only the data necessary, typically only phone number, in order to perform the scrub/append Service requested of us, we may receive from our clients customer and prospect contact list data including names, phone numbers, account numbers, postal addresses, email addresses, consent related notices and other information. It is the responsibility of our clients to inform such individuals regarding the possibility of such disclosures and the option to opt out of them.

Client Users provide us with information in regard to individuals they may wish to designate to us, for access purposes, to receive different levels of access to Service Portal functionality and Client provided and other information. We provide for Administrator, Supervisor(s) and Agent(s) credentialed designations, each authorized individual to be provided with an assigned password, in regard to which the Client User determines the extent of field access, and which the Client User may in its discretion elect to change at any time. Client User access to billing contact and account information is available only to those with Administrator access-level credentials.   

Information that is Collected From Other Sources. To provide our Services, information may be obtained for data scrubbing and/or appending purposes from other sources, data suppliers and public databases, to be combined with information we receive from Client Users.

Information that is Automatically Collected. This Website does collect and store certain non-identifying information from Visitors to and Users of the Website that is generated automatically, such as IP address, operating system and browser version, as one navigates through the Website which is reviewed at the aggregate level only.

Cookies:To enhance user experience on the Website, our Website uses a standard feature found in browser software called a "cookie", which is a small text file stored on the hard drive of your computer for record keeping purposes. To make the Client User log-in experience easier, the account field is saved if IP address is recognized, making it necessary for only user name and password to be entered. We also use cookies that contain no personal information at all in order to track, in the form of utilization of aggregated data, user trends and patterns at our Website, such as which pages of our Website are visited most often. This information may enable us, among other things, to improve the delivery of our Website pages to Visitors to and Users of the Website.

The use of cookies is standard practice. Most browsers are initially set up to accept cookies. However, browsers can be set up to refuse to accept cookies. It is possible, however, that some areas of our Website may not function optimally for a Visitor to or User of our Website if cookies are declined or disabled while visiting or otherwise using our Website.

"Do Not Track" Signals:This Website does not collect personally identifiable information about the browsing activities of any Visitor or User of the Website for the purpose of conducting targeted advertising and does not respond to "Do Not Track" signals.

USE AND DISCLOSURE OF INFORMATION

We may use non-identifying information collected about Visitors to our Website in ascertaining Website traffic data patterns and for related analytical purposes.  

We may use information provided to us by Users of our Website for the following purposes:

  • To process any and all transactions with us.
  • To assist Clients Users with National Do Not Call registration.
  • To present and provide to Users our Services and their content, to send to Client Users related information, including any order confirmations and relevant invoices.
  • To respond to comments, questions and requests and provide customer service, including information, products or services requested from us.
  • To verify the authenticity of any customer contact.
  • To provide account/subscription related notices, including expiration and any renewal notices.
  • To maintain, evaluate and improve our Services and Website, including content and navigation, analyze usage and activities and perform analytics on the Services and Website.
  • To personalize Website content viewed by Users in connection with our Services and to understand how Users interact with and use our Services.
  • To send any technical notices, alerts, updates or other communication via email or other media.
  • To notify about changes to our Website or any of the Services we provide through it.
  • To communicate with Users about any other products or services or offers from us and provide news and information we believe would be of interest to them.
  • To perform functions otherwise requested and/or disclosed at the time of collection.

Any email address Users of our Website provide to us may be used by us to send information and updates pertaining to their registration and/or service order, as well as news, updates, and product or service information pertaining to our other Services. Any email from us which is a promotional email which includes an offer for any other service or product will include unsubscribe instructions at the bottom of the email which will enable the email recipient to unsubscribe from receiving any future marketing emails from us.

Any payment information provided to us (our current business practice is to receive such information solely via offline methods) is used solely for the purpose of administering, through our payment processor(s), billing for any Fee Based Services ordered. Payment account information is encrypted by us using Secure Socket Layer secure server software.  

Any identifiable information Users of our Website provide to us will not be shared, disclosed, transferred or provided to any third party for marketing purposes. 

Information collected about or from Visitors/Users of our Website may be shared by us with third party vendors or service providers who may need access to such information in order to carry out work on our behalf, from assisting us in operating our Website, to conducting our business to servicing clients for the Fee Based Services they may have requested and/or ordered from us. For example, we may share with third parties who provide data appending services on our behalf for the benefit of our Client Users list data we receive from them for the purpose of providing to them, as processed through the Service Portal of our Website, data appending Services. We receive and process the data provided by our Client Users for the sole purpose of providing the Services they have ordered. The third parties who have been provided with access to the information of our clients are required to protect it and not use it for any purpose other than to carry out the services they are performing for us. We do not share private information of our clients (such as credit card account information) with any third party vendor or service provider. A client will never be contacted by any of our third party vendors or service providers using the information provided by the client to us during the registration or order process, nor will they ever share such information with any other third party. 

We may in response to a request for information or if we believe disclosure is required disclose information provided to us to comply with any applicable law, regulation or legal process, including lawful requests by any law enforcement authorities or to otherwise protect our or others rights, property or safety. We may also disclose information provided to us with your prior consent.

We may share with any third party for any business purpose aggregated data (data that is not linked to an individual) that we compile or which may be compiled for us and on our behalf which cannot reasonably be used to identify any individual or company.

By navigating and/or using this Website, you as a Visitor and/or user of Services through our Website authorize us, and our third party vendors and service providers, to use the information collected from and/or about you for the purposes described in this Privacy Policy.

UPDATING INFORMATION

Client Users of this Website may log onto their Servicing Portal account to review, correct, amend or delete any information previously provided. We may also be contacted using the contact information provided below to find out what information about you has been collected by us and to request any changes.

LINKS TO OTHER SITES

This privacy policy applies only to information collected via this Website. This Website may from time to time includes links to other websites that provide access to products and services offered by third parties, whose privacy policies we do not control. When you access another website, use of any information you provide is governed by the privacy policy of the operator of the website you are visiting or the provider of such products or services. We work with the National Do Not Call Registry to download lists for our Clients for processing though the Servicing Portal of our Website, and this Website provides a link to their website. We are not responsible for their privacy practices and advise that you review their privacy statement.

BUSINESS TRANSFER

In the event that we or substantially all of our assets are acquired by another company, the information provided to us by Visitors to and Users of the Website would be among the transferred assets.

SECURITY

This Website takes commercially reasonable security precautions to protect your information.

Transmission of personal information to our servers uses Secure Sockets Layer (SSL) software to encrypt the information during transmission. All information gathered on our Website is stored within a controlled database. The database is stored on servers secured behind industry-standard firewall protection; access to the servers is password-protected and is accessible only to authorized personnel who are required to keep such information confidential.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. We cannot warrant the security of information transmitted to us over the Internet.

We store all payment information we receive (however we receive it) and all passwords in an encrypted, non-human readable format.

We encourage our clients to use encrypted methodologies when transmitting personally identifiable data to and from our secure servers. Client provided customer or prospect lists are accessed only for the purpose of processing for that client and are never viewed or shared.

Do Not Call Policy

Contact Center Compliance Corporation (“we”, “us”, “our”) strives to maintain the highest standards possible in every aspect of our business. We pledge not to initiate outbound telemarketing calls/texts to any consumer who previously requested, by telephone, email, or in writing, that our company place their number(s) on our internal Do Not Call (DNC) list. Although we may ask for a consumer’s name, address, and telephone number, we will accept a request even if the consumer only provides a telephone number. Consumers have the right to be added to our DNC list even if they are still customers.


When we receive a consumer’s request, we process the consumer’s request as soon as possible but in no event longer than 30 days. If a consumer changes telephone numbers or adds an additional telephone number, the consumer must make a separate DNC request for that number.


If a consumer notifies us that they received a telemarketing call after making a previous DNC request, the representative shall apologize for the intrusion, verify that the number is on our internal DNC List, and notify their supervisor. If the number is not already on the DNC list, the representative will process the DNC request.

 
Prior to making any telephone solicitation, we scrub our calling lists against applicable federal and state DNC lists and our internal DNC list to the extent required by law.  
We train all relevant employees on this policy and corresponding DNC procedures. Managers, trainers, and/or compliance personnel review the policy with employees at least annually.


If a consumer requests a copy of our DNC policy, we will send a copy.  Our compliance and/or legal teams review this policy at least annually.  

Last Updated: [1/9/2024]
 

PROMOTIONAL COMMUNICATIONS

You may opt out of receiving promotional communications from us by following the instructions provided in those communications or by sending us an email at privacy@dnc.com with the word UNSUBSCRIBE in the email subject line. You may still, notwithstanding such opt-out, continue to receive transactional or relationship related messages such as those pertaining to your account.

CHANGES TO PRIVACY POLICY

We reserve the right to modify any term of this Privacy Policy at any time, as this may occur as a result of changes in the law, our data collection and use practices, our Services or changes in technology. Where there are any changes made, we will indicate at the top of this Privacy Policy the last date on which this Privacy Policy was updated and determine based on the nature of the change, if material, whether a summary description or other distinctive form of notice of the change would be appropriate. Please check this Privacy Policy periodically for changes. Your continued use of the Services we offer and make available through this Website following the posting of any updated Privacy Policy, as described above, will constitute an acceptance of all modifications to our Privacy Policy as updated.

PRIVACY POLICY APPLICATION

This privacy policy describes our practices with respect to information received from Visitors to and Users of DNC.com through their interaction with this Website, and does not and is not intended to in each case apply to information you may provide to us or that we may collect offline and/or through other means; for example, at a live event, via telephone, or through the mail. We can state though that as to personal information received from our clients through other means of communication, we store such information in the manner described above and that the core privacy principles we have set forth in this policy do generally inform our privacy practices.

QUESTIONS

If you have any questions about this Website Privacy Policy, please contact us at:

Contact Center Compliance
350 E. Street, Suite 360
Santa Rosa, CA 95404
privacy@dnc.com